One of the most important laws that is dedicated to protect consumers in India is the Consumer Protection Act. The consumer protection act was introduced in 1986 and was amended afterward in the year 2002. The amendment was made through the Consumer Protection Amendment Act, 2002. In this blog, we will be discussing the protection that is awarded through this act to the consumers.
The key objectives of the Consumer Protection Act are to avail protection to the consumers and to create a strong method to settle the consumer disputes. The Consumer Protection Act focuses on the following:
As per the Consumer Protection Act, a consumer is defined as a person who buys goods and services for his/her use and for selling. Moreover, a consumer can use the purchased goods and services by the consent of the individual who makes the purchase. All kinds of goods and services including banking, e-commerce, insurance, telecom,electricity and transportation in both public and private sectors.
A consumer has the right to raise a complaint in writing under the Consumer Protection Act in one of the following conditions:
In order to file a consumer complaint, the consumer has to file the complaint with the District Forum in writing along with the specified fee. When the District Forum receives a complaint, it can either approve or reject the consumer complaint generally within 21 days from the filing of the consumer complaint. Also, a copy of the consumer complaint will be made available to the opposite party for approval within 45 days.
The efforts have been to monitor all the consumer cases as efficiently as possible. Moreover, it has been tried to decide the complaint within 3 months from the date of receiving the notice by the opposite side. Therefore, if the complaint is unable to appear before the District Forum on the hearing date, then the complaint may get dismissed during the proceedings.
In his blog, we came across the Consumer Protection Act and the consumers. We also discussed the objectives of the Consumer Protection Act and the reasons for filing a consumer complaint along with the process to file the same.
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